Support

These steps can help with Brielle’s World without sharing a child’s personal information.

Find your saved play

Open Grown-ups, complete the adult question and check the selected profile. Each profile has its own saved play. Profiles remain on this device and do not automatically appear on another iPhone or iPad.

Restore membership

Open Grown-ups → Membership → Restore purchases. Use the Apple Account associated with the purchase and check your connection. Pending purchases do not unlock Premium until Apple approves and verifies them. Free stories and activities remain available.

Manage or cancel membership

Open Grown-ups → Membership → Manage Apple subscriptions, or use your device’s Apple subscription settings. Deleting the app or resetting its data does not cancel a subscription. Apple handles billing and refund requests.

Narration

Check device volume and the Recorded narration setting in Grown-ups. Start each page’s narration with its play control. Turning a page, leaving the reader or backgrounding the app stops narration. The written story remains available if audio cannot play.

Storage warning

If saved play cannot be opened, the app preserves the original file rather than silently replacing it. Use the retry action in Grown-ups. Reset all local play is an irreversible choice that removes app-owned saved state; it does not restore missing play or cancel purchases.

Contact

Email support@briellesworld.com. A person reads every message and replies by email. Your message is used only to answer you.

When the contact channel is ready, include the app version, device model, iOS/iPadOS version and a short description of the issue. Do not include a child’s full name, private images or recordings, payment card details or passwords.